We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

You may return items within [mention return period, e.g., 7 or 14 days] of receiving your order, provided that:

• The item is unused, unworn, and in its original packaging.
• The item is not a final sale or non-returnable item (e.g., custom or personalized jewelry).
• You have proof of purchase (order confirmation or receipt).

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our support team at [Your Contact Email] with your order details.
2. Wait for our confirmation and return instructions.
3. Ship the item back to us at the provided address. The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds Process

Once we receive and inspect your returned item, we will process your refund:

• Approved refunds will be issued to the original payment method within [mention refund time, e.g., 5-10 business days].
• Shipping fees are non-refundable unless the return is due to an error on our part.
• If your return is rejected, we will notify you and return the item to you.

4. Exchanges

We allow exchanges for eligible items within [mention exchange period]. If you wish to exchange an item, please contact us first to confirm availability.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [mention time frame, e.g., 48 hours] of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Custom or personalized jewelry.
• Gift cards or promotional items.
• Earrings (for hygiene reasons).

7. Contact Us

For any questions regarding returns or refunds, please reach out to us at info@gmail.com

We appreciate your business and strive to ensure a smooth shopping experience! 😊